Thank you for shopping at aleesyaross.com. We aim to provide you with a seamless shopping experience. Please review our Returns and Refunds Policy to understand the terms and procedures for returning and receiving refunds for products purchased from our website.

Returns

Goods sold are generally not eligible for return unless they are defective or the wrong product was received. You have 3 days from the date of receiving the product to notify us about defects or wrong products. After 3 days, products are considered received in good condition. To initiate a return due to defects or incorrect products, please ensure the product is properly packaged and retains its original seal and price tag (for Jewelry). Kindly contact us for the return process.

Refunds

Upon receiving the returned item, we will promptly assess its condition. If your return is approved, we will initiate the refund process within 3 working days. You will be notified of the status of your refund.

Exchanges

Should you wish to exchange an item for a different product, please notify us within 1 day of the purchase. You will be responsible for any price differences and the associated shipping costs for the exchange.

Return Shipping

Customers are responsible for covering the shipping costs for returning items. Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the refund amount.

Damaged, Defective Items, or Wrong Items

In the event that you receive a damaged, defective, or incorrect item, please inform us within 3 days of receiving the product. We will provide guidance on returning the item. Upon inspecting the returned item, we will either issue a full refund or send a replacement, based on your preference.

Contact Us

Should you have any inquiries regarding our return and refund policy, please do not hesitate to reach out to our customer service team at 011 5885 3938.